Rainbow Medicine has published its first Annual Patient Outcomes Report — a transparent summary of patient-reported outcomes, satisfaction metrics and clinical-process measures across more than 8,000 patient encounters in the past financial year. The full report is available on the practice's website.

Headline numbers include a 4.9/5 patient-satisfaction score (n=1,420 surveys returned), an average 38% reduction in self-reported symptom severity at session six among patients with chronic conditions, and a 91% recommendation rate to friends or family. The report also documents areas where the practice underperformed its own targets — and what it is doing to close those gaps.

"Allied health doesn't have a strong tradition of public outcome reporting," said Dr Christine Shen. "We think that needs to change. Patients deserve to see numbers from the practice they're considering. So do referrers. We've published the good, the average and the not-so-good, with our remedial actions next to each."

The report follows standards drawn from the International Consortium for Health Outcomes Measurement (ICHOM) where applicable, and is independently reviewed by an external practice manager before publication. Future reports will be released in May each year to align with the financial-year close.

Patients, GPs, journalists or researchers interested in the underlying methodology can request a methodology appendix from reception at 0410 699 065.